Deposit Operations Analyst, Digital Banking

📋 Description

• Daily Analysis: Manage end-to-end processing of daily queue monitoring and decisioning
• Perform reconciliation and monitoring activities, including balancing/settlement validation
• Analyze transaction trends and volumes for assigned functions, identify drivers of
• Prepare and/or approve adjustments impacting the General Ledger within role-specific limits
• Tier II Phone Support: Serve as first point of contact for Tier II phone support calls, delivering
• Analyze Tier II support trends (contact drivers, repeat issues, error patterns) and recommend

🎯 Requirements

• High School Diploma required; Bachelor’s Degree preferred
• National Check Professional (NCP) accreditation preferred
• Minimum of 3 years of bank operations experience required; 5+ years preferred
• Prior item/check/payment processing experience preferred
• Demonstrated problem-solving skills with ability to identify trends and recommend systemic fixes
• Strong working knowledge of applicable regulations

🎁 Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.