Designated Services Engineer, Flash Array

📋 Description

• Own the majority of support activity and case progress for assigned accounts from open through
• Proactively monitor case progress and risks, review and prioritise open cases daily, and maintain
• Coordinate across support, engineering, escalation teams and account teams while maintaining
• Provide clear and consistent communication on status, next steps and technical direction for both
• Author and coordinate incident reports and Root Cause Analyses when required, including technical
• Maintain full visibility of open and outstanding cases across the account and drive progression in

🎯 Requirements

• Strong enterprise technical support or case management background
• Comfortable handling escalations and high-impact customer situations
• Able to work cross-functionally with support, engineering and escalation teams
• Strong written communication skills for status updates, incident reports and RCA content
• Good judgement in prioritising competing issues and keeping momentum on open actions
• Able to engage professionally with customers and internal stakeholders in a structured, consistent

🎁 Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be
• Growth: We give you the space and support to grow along with us and to contribute to something
• Team: We build each other up and set aside ego for the greater good.
• Flexible time off, wellness resources, and company-sponsored team events.