Designated Services Engineer (Shift: Monday to Friday, 3:00 PM - Midnight MST)

📋 Description

• Drive Account Health and Stability: Act as the primary technical point of contact for named
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution

🎯 Requirements

• Experience: A minimum of 3 years of experience in a professional enterprise level technical support
• Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex
• Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel
• Consultative Communication: Exceptional ability to translate technical jargon into business-impact
• Operational Agility: Proven capability to manage multiple high-priority projects and support cases

🎁 Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be
• Growth: We give you the space and support to grow along with us and to contribute to something
• Team: We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety