Designated Support Engineer III

📋 Description

• Provide second line phone/email consultation to independently debug complex security/network
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations
• Create entries in our technical support online database to accurately document any incident
• Understand the product direction and customer use-cases and provide input on product and code

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• 5+ years of support and networking experience, including general firewalls and packet filtering
• Proficient in using Wireshark, Fiddler, MTR, and traceroute to analyze network and application
• Hands-on experience configuring and troubleshooting GRE and IPSec VPN tunnels, combined with
• Deep expertise in enterprise authentication (SAML, Kerberos), application-layer mechanics (HTTP

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!