Designated Support Engineer - Spark

📋 Description

• Manage large strategic accounts to provide high-touch support experience
• Project manage all open support cases to expedite support ticket closure
• Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to
• Directly engage on business-impacting situations and ensure recovery of functionality for the
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team

🎯 Requirements

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in
• Minimum 3 years’ experience designing and developing, testing, and sustaining
• Highly effective with project managing multiple tasks and work streams, driving them to conclusion
• Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed
• Excellent executive presence. You are an excellent communicator (written and verbal skills), with
• Language Proficiency: professional working proficiency in both Mandarin and English (both written

🎁 Benefits

• Comprehensive benefits and perks that meet the needs of all employees (details provided upon hiring)