Deliver high-quality, service-focused support in person, by phone, via chat, or email to both
Provide exceptional VIP support with efficiency and professionalism
Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed
Resolve complex issues and collaborate with other teams to identify root causes and solutions
Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal
Have equally strong skills and experience with both Windows and Macs

🎯 Requirements

Associate degree (or equivalent proven industry experience)
3–4 years of experience in deskside support with a focus on end-user services
Strong problem-solving, analytical and customer service skills
Experience troubleshooting and installing laptops, printers, and mobile devices
Proficiency with Windows and Macs
Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps

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