Deskside Technician - Tier 2

📋 Description

• Daily client interface and on-site support
• Represent IntelliDyne in client engagements
• Resolve hardware, software, and connection issues
• Support desktops and laptops with MS, Adobe, Roxio, and other apps
• Educate users and provide direct assistance to resolve problems
• Backup, recover, and restore data during upgrades or issues

🎯 Requirements

• DOD 8570 IAT Level II or III certification (e.g., Security+ CE)
• Bachelor's degree and 4 years tech support, or HS degree and 8 years
• 4+ years enterprise tech support experience
• Eligible for DOD Public Trust or higher
• Proficiency with MS Office, MS Project
• Know workstation administration and imaging

🎁 Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Training subsidies, certifications, mentoring, and job shadowing
• Medical, dental, vision, 401(k) with company match
• Flexible PTO, holidays, parental/military/government leave
• Rewards, recognition, and wellness benefits