Deskside Technician - Tier 2

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

windows itil active directory adobe microsoft

๐Ÿ“‹ Description

  • Daily client interface.
  • Representing IntelliDyne and its interests in all client engagements.
  • Addressing and correcting any hardware, software or connection issue
  • Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other
  • Resolving problems through customer education, training and direct assistance.
  • Ensuring backup, recover and data restoration from workstations for customers during upgrades or

๐ŸŽฏ Requirements

  • DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
  • Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical
  • Minimum of 4 years of enterprise experience in commercial or government environment.
  • Must have an active DOD Public Trust or higher.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management including imaging.
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