Desktop Engineer

📋 Description

• Troubleshoot technology issues for internal customers via Service Desk
• Lead and complete projects to reduce downtime, improve performance, and automate tasks
• Own tickets from intake to resolution with clear customer expectations
• Document steps and closing notes to aid future engineers
• Escalate issues when needed while maintaining ownership and customer updates

🎯 Requirements

• Excellent team player with a track record of helping others
• Expertise in at least 3 of: Citrix, Active Directory, Azure, Windows 11, Networking, SCCM or
• Experience working with customers and teammates in in-office and remote settings
• Experience using GA I to solve problems or enhance productivity (GAI)
• Strong communication, organizational skills, and the ability to work autonomously
• Experience with Desktop/Endpoint administration, SDLC/Change Management practices

🎁 Benefits

• Hybrid work arrangement (at least 3 days in the office, 2 remote)
• Salary range: USD 100,000 - 125,000 per year
• Comprehensive benefits package and bonus eligibility