Desktop Support Analyst I

📋 Description

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, and in person
• Install, deploy, and maintain company hardware, software, and applications
• Track, manage, and resolve incidents using ticketing systems to meet SLA
• Perform system updates including Microsoft security patches, antivirus updates, and application upgrades
• Create, update, and maintain knowledge base documentation and user guides

🎯 Requirements

• Bachelor’s degree in CS/IT or 4 years of equivalent experience
• A+ Certification required
• Intermediate hardware and software troubleshooting skills
• Experience with Microsoft 365 and SharePoint (preferred)
• Ability to analyze issues, identify root causes, and resolve incidents effectively
• Strong written and verbal communication skills

🎁 Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance