Desktop Support Analyst I

📋 Description

• Analyze and troubleshoot user incidents, requests, and technical issues.
• Provide support for desktops, laptops, printers, scanners, and peripherals.
• Install, deploy, configure, and maintain hardware and software.
• Deliver technical support in person, by phone, and via chat tools.
• Create, manage, and resolve incidents while meeting SLAs.
• Track work with ticketing systems; coordinate with vendors as needed.

🎯 Requirements

• Bachelor's in CS/IT or related field, or four years' related experience.
• CompTIA A+ Certification required or preferred.
• Desktop support and endpoint troubleshooting experience.
• Microsoft 365 apps and SharePoint familiarity.
• Experience with ticketing systems and SLA-driven support.
• Strong communication and customer service skills.

🎁 Benefits

• Medical, Dental, and Vision Coverage
• Life Insurance
• 401(k) with Company Match
• You Pick a Day Paid Holidays
• FSA and HSA Options
• Pet Insurance