Desktop Support Analyst I

📋 Description

• Provide desktop, laptop, printer, scanner, and peripheral support
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, or a related field OR 4 years of equivalent work
• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong skills with macOS
• Strong written and verbal communication skills
• Detail-oriented with a strong customer service focus

🎁 Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance