Desktop Support Analyst II (Manufacturing Technology Support)

📋 Description

• Provide desktop and end-user support for hardware, software, and peripheral devices.
• Troubleshoot and resolve technical issues affecting users and business operations.
• Support desktop computers, printers, scanners, barcode devices, and related equipment.
• Install, configure, maintain, and replace hardware as needed.
• Escalate issues when appropriate and collaborate with internal and external support teams.
• Maintain asset management and device inventory records.

🎯 Requirements

• Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support
• Strong troubleshooting and problem-solving skills.
• Experience supporting computer hardware and peripheral devices.
• Ability to diagnose, isolate, and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work independently and manage competing priorities.

🎁 Benefits

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Access to client-provided transportation routes
• Quarterly performance bonus opportunities