Provide onsite Level 2 support for desktops, laptops, peripherals, and AV systems.
Image, configure, and deploy Windows and macOS devices.
Act as onsite escalation point for unresolved L1 incidents.
Support onboarding/offboarding: device provisioning and access setup.
Deliver executive IT support for local leadership and visiting executives.
Manage incidents and service requests in ITSM, meeting SLAs.

🎯 Requirements

2–4 years in desktop support or on-site IT support.
Experience providing onsite Level 2 support and escalation.
Experience supporting executive or VIP users.
Proficiency in Windows 10/11, Microsoft 365, Active Directory, and iOS.
Experience with collaboration/AV tools like Teams, Teams Rooms, Webex.
Education: High school diploma required; bachelor's preferred.

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