NewEraTech

11-50
62 jobs posted

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Desktop Support Technician - Entry Level

Added

3 hours ago

Location

🇨🇦 Durham

Type

Full time

Salary

Salary not provided

Related skills

macos windows 10 itsm sccm office 365

📋 Description

Monitor hardware performance and diagnose issues.
Install hardware, upgrade RAM/disks, and image OS.
Troubleshoot software and OS problems; resolve promptly.
Use ITSM tools to route tickets and track status.
Deliver strong customer service and suggest improvements.

🎯 Requirements

High school diploma or equivalent.
Up to 1 year of IT support experience.
Hardware/software install and troubleshooting skills.
Windows 10 and MacOS familiarity; Office 365 knowledge.
ITSM/ticketing system experience.
Strong customer service and English proficiency.

🎁 Benefits

Hands-on education and training.
Continuous training and professional development.
Team-oriented culture with people-first values.
Competitive benefits package.
Growth opportunities in a global tech firm.

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