Serve as initial contact for reporting tech issues (hardware, software, and network)
Provide hands-on desktop/laptop support for Windows and macOS
Imaging/re-imaging for Windows and Apple notebook deployments
Upgrade hardware (RAM, disk) and replace worn parts
Diagnose and resolve hardware/software issues; escalate as needed
Educate users on IT security and data protection; maintain service quality

🎯 Requirements

5+ years desktop support experience
Leadership and mentoring experience
Strong hardware/software troubleshooting
Excellent customer service in IT
Experience with ticketing/knowledge bases
Office 365 experience; A+ certification

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