NewEraTech

11-50
62 jobs posted

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Desktop Support Technician – Level 2

Added

3 days ago

Location

🇺🇸 San Jose

Type

Full time

Salary

Salary not provided

Related skills

windows macos mcafee sccm office 365

📋 Description

Serve as initial contact for IT issues (software, hardware, network).
Provide hands-on desktop/laptop support for Windows and macOS.
Image/re-image Windows and macOS notebooks; perform hardware upgrades.
Diagnose and resolve hardware and software problems; escalate as needed.
Educate users on IT security and data protection.
Create and update desktop support documentation; track incidents.

🎯 Requirements

5+ years in desktop support; leadership and mentoring.
Strong customer service and communication skills.
Experience with Office 365 and ticketing systems.
Knowledge of hardware and software installation and troubleshooting.
A+ certification preferred.

🎁 Benefits

Team focused culture with growth opportunities.
Continuous training and development.
Competitive benefits package.

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