Desktop Systems Administrator II

📋 Description

• Act as an escalation point for complex incidents and service requests from the Service Desk
• Deliver high-touch, urgent technical support for senior leadership and administrative staff with
• Monitor, prioritize, and resolve ticketing queues within established SLAs; participate in an
• Configure, test, and facilitate audio/video conferencing solutions (e.g., Zoom Rooms, Microsoft
• Working with IT Engineering teams, act as 'smart hands and eyes' for in-office infrastructure
• Deploy, configure, and maintain laptops, desktops, and mobile devices using enterprise management

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience
• Minimum 2 years of experience providing dedicated VIP / executive-level technical support.
• Deep administration knowledge of Windows and macOS, along with enterprise suites (Microsoft 365
• Comprehensive knowledge administering devices via MDM/UEM platforms (e.g., Microsoft Intune /
• Practical experience managing users, access permissions, and device compliance in Microsoft Entra
• Strong comprehension of enterprise network protocols and services (TCP/IP, DNS, DHCP, VPN, Wi-Fi

🎁 Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of
• Access to an innovative mental health support platform that offers personalized care and resources
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.