Desktop Technician

📋 Description

• Front-line IT support for students, faculty, and staff.
• Maintains accurate asset records for IT hardware.
• Sets up, images, configures, and deploys Windows and macOS workstations.
• Diagnoses and repairs desktop/laptop hardware issues; coordinates warranty service.
• Troubleshoots wired and wireless network connectivity.
• Processes service requests and incidents in the ticketing system.

🎯 Requirements

• Setup and troubleshoot desktops/laptops.
• Windows 10/11 and macOS support knowledge.
• AD provisioning and MFA familiarity.
• Google Workspace and Office suite expertise.
• High school diploma and 1 year PC hardware/software experience.
• ITSM tools like ServiceNow/Jira (preferred).

🎁 Benefits

• Competitive benefits package including health, dental, and vision.
• Opportunities for professional development and growth.
• Hybrid/virtual work with client sites across the US and Canada.
• Supportive culture with emphasis on work-life balance.
• Flexible consulting opportunities to fit life demands.