Provide direct technical support to developers using Brex's APIs, delivering the highest level of
Work closely with engineering, product, and design teams to ensure feedback from developers is
Attend or own calls with customer escalations as needed and own customer email queues
Develop self-service options by creating and maintaining training material, customer resources and
Directly field technical escalations from the Support team and follow engineering tickets through
Recognized as a trusted ERP expert by owning escalations for Brex's Integrations (NetSuite

🎯 Requirements

Bachelor's degree in related field or equivalent work experience
Excellent problem solving, troubleshooting and debugging skills
Good customer-centric attitude
Excellent communication skills, both written and verbal. Able to communicate complex technical
Ability to hold yourself and the team to high standards
Experience in a customer facing role in the past (this does not need to be a technical

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