DEX Operations Architect

📋 Description

• Continuously scan assigned accounts for workflows key to customer operations
• Partner with customer IT leadership to redesign workflows with DEXOps as foundation
• Identify embedded workflows that drive real operational change
• Conduct discovery sessions to understand customer processes, pain points, and dependencies
• Design workflow transformations that complement customer IT operations
• Drive implementation and change management to ensure adoption and operational improvements

🎯 Requirements

• 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT
• Demonstrated expertise in IT operating models, process redesign, and organisational change
• Track record of leading cross-functional initiatives and securing buy-in from IT executives and
• Ability to translate between technical IT language and business outcomes
• Experience with IT service delivery transformation or enterprise software platforms
• Strong problem-solving and systems-thinking skills; ability to map complex dependencies and

🎁 Benefits

• 100% covered company benefits (health, dental, vision) for US employees
• Life insurance, long-term disability, and accidental death/personal loss coverage
• Flexible hours and unlimited vacation
• 15 days of holidays plus 11 company-paid holidays and 3 extra days for volunteering
• Hybrid work model balancing office and remote work
• Free access to professional training platforms