Digital Customer Success Lead

📋 Description

• Design the SMB digital customer journey from onboarding to renewal with automation.
• Build lifecycle email and in-app campaigns using behavioral/health signals.
• Identify retention indicators and create proactive engagement playbooks.
• Leverage AI tools to automate outreach and personalize communications at scale.
• Define metrics, track performance, and report segment health.
• Create scalable webinar programs to educate customers and deepen product adoption.

🎯 Requirements

• 3–6 years in customer success with scalable digital/tech-touch programs.
• Designed automated lifecycle journeys; built one before.
• Comfort with health data, usage signals, and segmentation.
• Strong written communication for customer journeys and docs.
• AI-first mindset; used AI tools in CS workflows with outcomes.
• Operational rigor; measure before launch; cross-functional collaboration.

🎁 Benefits

• Global experience across USA, Australia, New Zealand, UK, Canada and the Philippines.
• Medical, dental, vision; disability; life insurance; 401(k) with match; FSA.
• Work-from-home stipend.
• Paid Flexible Time Off with 3 weeks per year.
• Collaborative, high-performing team and inclusive culture.
• Fast-growing company that promotes high performers from within.