Digital Customer Success Manager

📋 Description

• Act as part of the Digital CS team for SMB/Mid‑Market customers.
• Drive post-sale renewal to promote product adoption and value.
• Partner with onboarding, support, and renewal teams to ensure value.
• Serve as product and compensation expert for our customers.
• Respond to high-volume inbound requests to optimize usage.
• Communicate with customers via email and Zoom calls.

🎯 Requirements

• Experience in Customer Success, Account Management, or Customer Support.
• Strong communication, negotiation, and de-escalation skills.
• Curiosity and willingness to learn, develop, and stretch.
• Familiarity with CRM and CS systems like Salesforce and Gainsight.

🎁 Benefits

• Monthly All Hands meetings.
• Executive leadership exposure via AMAs.
• Continued learning and development opportunities.
• Continuous feedback culture for performance and growth.
• Employee Resource Groups.
• Company sponsored volunteer hours.