Digital Customer Success Manager

📋 Description

• Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.
• Build relationships with school/Multi-Academy Trust/district leaders, understand their goals, and
• Own customer renewals, meeting quarterly Gross Revenue Retention (GRR) and Net Revenue Retention
• Proactively identify renewal risks, budget concerns, and expansion opportunities, taking action to
• Drive product adoption through customer goal-setting, implementation planning, and sharing relevant
• Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and

🎯 Requirements

• 1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing
• Experience engaging customers through email, phone, and virtual meetings.
• Experience working with UK schools or an understanding of the UK education landscape is a plus.
• Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus.