Digital Customer Success Manager

📋 Description

• Manage high-volume mid-market accounts with scalable engagement.
• Drive rapid value via self-serve onboarding and enablement.
• Monitor health dashboards to surface churn risk and expansion.
• Develop targeted communications for self-service success.
• Run focused meetings for risk, expansion, or renewal outcomes.
• Collaborate with Sales, Support, Product for fast resolutions.

🎯 Requirements

• 4+ years of SaaS customer success with high-volume portfolio.
• Ability to analyze usage data and translate insights into action.
• Proficiency with CS platforms (Gainsight, Vitally, Totango) and analytics workflows.
• Experience building or refining repeatable CS playbooks and scalable processes.
• Familiarity with data analytics concepts; comfortable discussing data workflows with customers.
• Strong project management to run multiple workstreams.

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits