Digital Customer Success Manager

📋 Description

• Manage a portfolio of 500–600 customers through digital-first engagement strategies
• Design and deliver digital campaigns aligned with lifecycle stages
• Monitor customer health and usage data to identify risks and take proactive actions
• Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
• Partner with Renewal Managers on retention strategies for at-risk accounts
• Surface adoption insights to inform product roadmap and programs

🎯 Requirements

• 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles
• Proven ability to drive adoption, retention, and growth through digital strategies
• Strong analytical skills with experience interpreting customer health and usage data
• Excellent written and verbal communication skills for both digital and live customer interactions
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)
• Knowledge of SaaS customer lifecycle stages and strategies for digital engagement