Digital Customer Success Manager

📋 Description

• Operate a pooled Digital Customer Success model for business customers, using health scores and
• Review health-score-based queues to identify stalled adoption, low usage, or renewal risk.
• Proactively engage priority customers via email, calls, webinars, and other scaled channels to
• Support customers through onboarding milestones, activation, admin setup, and ongoing product
• Run targeted recovery plays for at-risk customers and outline next steps to improve usage and
• Collaborate with Lifecycle Marketing, Product, Engineering, Sales, and Account Executives to

🎯 Requirements

• Experience with Customer Success platforms, CRM tools, lifecycle marketing tools, or product
• Experience with SMB/low-ARR customer segments is a plus.
• Background in security, IT, identity, infrastructure, or developer-focused software is beneficial.
• Familiarity with identity concepts such as SSO, SCIM, directory sync, admin controls, user
• Ability to create customer-facing enablement content, playbooks, webinars, or one-to-many adoption

🎁 Benefits

• Remote-friendly team with global collaboration.
• Opportunity to work with security and open source technology markets.
• Remote work with a diverse, supportive team; focus on personal and professional growth.