Digital Customer Success Manager

📋 Description

• Manage a portfolio of 500–600 customers through digital-first engagement strategies
• Design and deliver digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with
• Monitor customer health and usage data to identify risks and take proactive actions
• Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
• Partner with Renewal Managers on retention strategies for at-risk accounts
• Surface insights and adoption trends to inform product roadmap, content, and digital programs

🎯 Requirements

• 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles
• Candidates must reside in the Mountain (MST) or Central (CST) time zone
• Proven ability to drive adoption, retention, and growth through digital strategies
• Strong analytical skills with experience interpreting customer health and usage data
• Excellent written and verbal communication skills for both digital and live customer interactions
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)

🎁 Benefits

• Bonus or incentive compensation
• equity
• comprehensive benefits package