Digital Customer Success Manager, AI & Automation

📋 Description

• Pinpoint friction points in the customer experience, create proactive interventions, and turn
• Write code, execute experimental tests, and continuously maintain production solutions.
• Partner across teams to ensure a cohesive experience for all users.
• Identify customer painpoints and areas of opportunity with an analytical mindset combined with a
• Build digital CS playbooks, design agent architectures, write prompts, integrate with external
• Define success criteria and evaluation frameworks; build automated test suites.

🎯 Requirements

• Hands-on experience building and maintaining production LLM-based agents or automations, with at
• Ability to code rapidly with Python proficiency or skilled at using AI to code; have a track record
• Experience using product usage data to spot risk and opportunity (health signals, activation
• Comfort running experiments and drawing sound conclusions from the data.
• A systems mindset for managing a high-volume book of business: you build repeatable playbooks and
• 3+ years of experience, preferably in a B2B SaaS environment.

🎁 Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation with base salary, performance-based bonus/variable pay, and equity
• Equal opportunity employer; accommodations available for persons with disabilities