Digital Customer Success Manager

📋 Description

• Serve as primary CS contact for a pooled segment of customers.
• Drive adoption via scalable programs: webinars, campaigns, and self-service.
• Help customers leverage Vendavo capabilities, updates, and best practices.
• Monitor health, usage, and engagement to identify needs for outreach.
• Partner with customers to connect them with resources and experts.
• Escalate issues and ensure timely resolution with transparency.

🎯 Requirements

• 3-5 years in CS, Support, Account Mgmt, or related role.
• Experience supporting multiple SaaS customers concurrently.
• Strong customer advocacy mindset; connect needs to resources.
• Ability to manage high-volume interactions with a consistent experience.
• Use health signals and adoption metrics to prioritize outreach.
• Excellent written and verbal communication across digital channels.
• Willing to support NA and European time zones as needed.
• Nice to have: Gainsight, Totango, ChurnZero, or Planhat experience.
• Familiarity with Salesforce and customer analytics tools.

🎁 Benefits

• Professional growth and development opportunities.
• Flexible working hours.
• 4 recharge days each quarter.
• High-end laptop provided (Windows or Mac).
• Competitive pay and bonus.
• 18 vacation days per year (plus 15 sick days).