Digital Customer Success Manager - German/English

📋 Description

• Execute a high-volume engagement approach, utilizing 1-to-many strategies such as targeted email
• Manage a high-volume portfolio of accounts, ensuring customers hit key milestones in their journey
• Manage renewal discussions with strong focus on client retention and growth
• Monitor customer health scores and relevant data to proactively identify and engage at-risk
• Drive customer adoption of key best practices by helping on enablement sessions and webinars.
• Contribute to the development of the digital resources and "Digital Journey" content that empowers

🎯 Requirements

• Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project
• Excellent presentation, written, and oral communication skills in German and English
• Customer-centric
• Good marketing knowledge
• Strong ability to understand, manage, and drive customers' needs and strategy
• Proven track record of sustained target achievement

🎁 Benefits

• A place to grow, together: Join an international team in a bright, collaborative office located in
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a
• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation
• Wellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra
• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to