Digital Customer Success Program Manager

📋 Description

• Own & Grow the Digital Revenue Assisted Segment and Self-Serve: Define the strategy for and
• Technical Content Development: Create and maintain a library of technical adoption content
• Program Design & Optimization: Own the strategic roadmap for digital programs across the full
• M2M-to-Annual Conversion: Design and launch CircleCI's first digital conversion program targeting
• Customer Unblocking & Technical Triage: Serve as the technical escalation point for digital
• AI & Data-Driven Programs: Partner with Data & Analytics to operationalize churn prediction

🎯 Requirements

• Experience: Typically 3+ years in Customer Success, Project Management, Developer Relations, or
• CI/CD Proficiency: Hands-on experience with CI/CD pipelines (CircleCI, GitHub Actions, Jenkins
• Digital Program Expertise: Deep, proven expertise in designing, leading, and continuously evolving
• CS Platform Experience: Experience with CS platforms such as Vitally, Gainsight, Totango, or
• Data Fluency: Comfortable building reports and dashboards (Mode, Looker, or equivalent), analyzing
• Communication Skills: Excellent written communication skills — you will be a primary author of