Digital Customer Success Specialist - Pendo

📋 Description

• Understand business stakeholders’ strategic vision and priorities for customer onboarding, feature
• Manage relationships and expectations related to day-to-day project delivery.
• Gather detailed requirements for building in-product guides and messages that support customers
• Establish guide frequency rules, manage visual governance, and recommend next steps when
• Report on guide success and provide data-driven recommendations on which guides to iterate, expand
• Provide training and best practices on in-app messaging capabilities and reporting.

🎯 Requirements

• 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations.
• Deep hands-on experience building, managing, and optimizing in-product experiences using Pendo or
• Strong technical background with hands-on proficiency in JavaScript, HTML/CSS, custom event
• An eye for graphic and UI design, with the ability to build polished, visually appealing
• Experience analyzing guide performance, user pathways, and downstream adoption, with intermediate
• Experience integrating in-product messaging platforms with Customer Success platforms, such as

🎁 Benefits

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t
• You’ll have opportunities to grow your career. We encourage and support our team members to learn
• A generous paid time off policy and a competitive benefits package that supports the health and