Digital Experience Manager (Japan)

📋 Description

• Optimizing the customer experience across all online channels in Japan
• Mapping the customer journey based on the commercial calendar
• Ensuring consistency of site content across all digital channels
• Leading development of functions, online visual merchandising, digital copywriting, and customer
• Building short-term and long-term strategies for COS Site to support customer acquisition and
• Managing overall site calendar for regular site refreshes, seasonal and promotional campaigns

🎯 Requirements

• Previous experience in e-commerce or digital fashion industry preferred
• Insightful and knowledgeable in product hierarchy and customer journey
• Excellent English and Japanese language skills, both verbal & written
• Curious mindset in data
• Excellent communicator with ability to build relationships with key stakeholders
• Knowledge of E-commerce tools (CMS, BI, GA/GA4)

🎁 Benefits

• 25% staff discount on all H&M Group brands
• H&M Incentive Program (HIP)
• Commuting fee
• Celebration of Long Service Award
• Childcare / Family Care Leave
• Health checkup