Digital Implementation Specialist II

📋 Description

• Execute high-volume, complex software setups based on individual production requirements, ensuring
• Manage incoming setup requests and written support tickets, prioritizing competing assignments
• Follow established procedures, project checklists, and Asana workflows to ensure consistent
• Investigate configuration challenges, identify appropriate solutions, and escalate technical issues
• Use Intercom to organize, track, prioritize, and resolve setup requests efficiently, maintaining
• Document software defects, configuration limitations, and user-reported issues, submitting

🎯 Requirements

• Bachelor's degree required.
• At least 3 years of experience working with configurable software platforms, such as enterprise
• At least 1 year of experience in software implementation, project onboarding, or a related
• Demonstrated ability to navigate and configure complex, multi-layered software systems.
• Ability to manage multiple concurrent requests, work under pressure, prioritize competing
• Exceptional precision and a systematic approach to completing configuration tasks, validating

🎁 Benefits

• Competitive compensation: Annual salary range of $65,000–$72,000, depending on experience and
• Retirement benefits: 401(k) plan with employer matching.
• Mental health and employee support: Access to an Employee Assistance Program and mental health
• Additional insurance: Accident insurance coverage.
• Wellness perks: Access to wellness discounts and benefits through the Holisticly platform.
• Remote work flexibility: Full-time remote work with the tools and support needed to remain