Digital Onboarding Specialist

📋 Description

• Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients.
• Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products.
• Coordinate product shipments to meet SLA commitments and confirm customer receipt.
• Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems.
• Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets.
• Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency.

🎯 Requirements

• 1-3 years in a client-facing role (CS, support, onboarding, training).
• English proficiency at C1 level.
• Strong communication to explain technical concepts via phone, email, and video.
• Problem-solving, service mindset, and strong organizational skills.
• Preferred: SaaS onboarding experience.

🎁 Benefits

• Drive real impact in helping restaurants grow in digital delivery.
• Own client onboarding and see the impact of your work daily.
• Work with purpose on a mission-driven team building helpful tech.
• Grow with us as we scale and take on new challenges.