Digital Sales and Service Representative

📋 Description

• Answer 2-3 chats concurrently using NICE CXOne; ~40 chats/8h.
• Sell value to customers on contact lens purchases.
• Reply to incoming emails or MMS as needed.
• Coordinate with manager and team in a virtual environment.
• Maintain metrics: revenue per chat, quality, timeliness.
• Live company values: Big Hearted, Unconventional, Tenacious.

🎯 Requirements

• High school diploma or GED.
• 2-3 years customer service experience.
• Typing 40+ WPM and technical proficiency.
• Reliable internet, 20 Mbps down and 10 Mbps up.
• Private, dedicated workspace free from distractions.
• Multitask and prioritize; solution-oriented mindset.

🎁 Benefits

• Medical, dental, and vision coverage
• 401(k) match
• Free eye exams for family and dependents
• Discounts on contact lenses and frames
• Tuition reimbursement