Digital Sales and Service Representative

📋 Description

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40
• This is a sales job; you will consult customers on the best value for their contact lens purchases
• Reply to incoming emails or mms from customers as business needs require
• Proactively communicate and engage with your manager and team members to be successful in a virtual
• Request prescriptions via phone from eye care providers as needed
• Provide world class customer service in a fast-paced, dynamic environment

🎯 Requirements

• High school diploma (or GED equivalent)
• 2-3 years minimum customer service experience
• Chat sales and Contact Center experience a plus
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality

🎁 Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses
• Monthly performance bonuses for those who qualify (up to $6 per hour)