Digital Success Engineer

📋 Description

• Builds and maintains the automation, tooling, and integrations behind the digital customer success
• Turns the strategy and requirements set by the Digital Success Strategy Manager into working
• Monitors, troubleshoots, and improves the digital-success tooling in production, including fixing
• Implements the logic that targets and personalizes engagement — translating adoption, health, and
• Applies AI-assisted and modern development tooling — agent and prompt engineering, version control
• Builds in the guardrails for automated customer-facing communication — draft-first review, human

🎯 Requirements

• Minimum of 4 years of experience in a technical build role — software or automation engineering
• Hands-on ability to build and maintain automation and integrations — comfort with APIs, data
• Experience building against defined requirements and priorities, turning a strategy or
• Familiarity with AI-assisted development — agent or prompt engineering, or connector-based (MCP)
• Comfort with version control (e.g., git) and modern software and data-stack practices (required)
• Working knowledge of customer success or customer-engagement data and metrics (preferred)

🎁 Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as