Digital Success Manager (Fixed-Term)

📋 Description

• Own the customer journey for Tier 3 accounts from launch to renewal.
• Lead onboarding and success plans with instructional/technical stakeholders.
• Deliver webinars and regular check-ins to boost usage and satisfaction.
• Monitor satisfaction, trends, and risks to drive scalable solutions.
• Identify upsell/cross-sell opportunities and support renewals.
• Collaborate with internal teams to improve lifecycle processes.

🎯 Requirements

• Bachelor’s degree or equivalent experience.
• 0–1 years in Customer Success, CS, or Account Management.
• Strong verbal and written communication and presentation skills.
• Excellent organizational and time-management abilities.
• Customer-centric mindset with relationship-building.
• Familiarity with CRM software (Salesforce) and webinar platforms.

🎁 Benefits

• Equal Opportunity Employer.
• Reasonable accommodations available for qualified individuals.