Digital Support Associate II

📋 Description

• Provide Tier 1 support for Intuitive's digital products
• Respond to customer inquiries and requests promptly and professionally
• Perform initial triage of inquiries, gather necessary information, and coordinate with relevant
• Accurately record inquiries and complaints in internal systems and appropriately determine
• Take responsibility until incident resolution or handover to appropriate department is complete
• Support promotion of Customer Portal and other digital solutions, identify customer usage issues

🎯 Requirements

• Native level Japanese (required)
• Communication skills sufficient for email correspondence and meeting participation in English
• 2-3 years of experience in customer support or digital application support (experience in medical
• Excellent communication skills and active listening skills for customer handling
• Ability to organize issues, judge priorities, and drive problem-solving even in ambiguous situations
• Ability to handle multiple tasks, prioritize, and manage time