Digital Support Associate II

📋 Description

• Tier 1 support for Intuitive's digital products
• Respond to customer inquiries professionally and promptly
• Perform initial triage and follow through to resolution, coordinating with stakeholders
• Accurately log inquiries and complaints in internal systems and judge escalation needs
• Take responsibility for incident resolution or handover to appropriate departments
• Support promotion of customer portal and other digital solutions; identify usage issues and

🎯 Requirements

• Native-level Japanese required
• Business-level English communication skills (email and meetings)
• 2-3 years of customer support or digital application support experience (medical device industry
• Excellent communication and active listening skills for customer support
• Ability to organize issues and prioritize under ambiguity to solve problems
• Ability to handle multiple tasks, prioritize, and manage time

🎁 Benefits

• Primarily remote work, with office work and up to 25% travel
• Occasional international travel required