Digital Support Associate Spanish and German speaker

📋 Description

• Provide Tier 1 support for all of Intuitive's Digital Products: act as first line of support to
• Accurately log all received issues into our Customer Relationship Management System, create/update
• Respond to digital and technical support inquiries and complaints, effectively resolve up to 95% of
• Provide assistance to resolve basic to medium issues, or dispatch to appropriate teams internally
• Maintain open communication with technical teams to follow up on support requests received, ensure
• Continuously feed Intuitive knowledge base with new support scenarios and their resolutions for

🎯 Requirements

• Minimum 2+ years of experience providing customer support; IT or technical support experience for
• Demonstrated ability to troubleshoot within multiple business systems
• Proven cross-functional collaboration and escalation management techniques
• Basic knowledge of issue ticketing system and ticket/case lifecycle management
• Working knowledge of CRM systems; SalesForce.com is a plus
• Medical Device or Biotech industry preferred; familiarity with Operating Room protocols, anatomic