Digital Support Specialist

📋 Description

• Handle inbound calls, secure messages, chats, and other customer inquiries from retail and business
• Assist customers with account maintenance, online and mobile banking access, password resets
• Support small business and commercial customers with digital banking access, user permissions
• Review retail and business account applications and supporting documentation, applying established
• Process requests and transactions accurately within established policies and service-level
• Use multiple systems and software applications to investigate customer issues, troubleshoot

🎯 Requirements

• Associate degree or equivalent relevant professional experience, with at least two years of
• Familiarity with deposit accounts and basic business banking products is required. Experience
• Knowledge of banking compliance procedures, particularly KYC, CIP, and BSA/AML requirements, is an
• Excellent verbal and written communication skills, with the ability to explain banking processes
• Ability to navigate multiple software applications and systems simultaneously, investigate customer
• Strong attention to detail, sound judgment, problem-solving abilities, and the capacity to manage

🎁 Benefits

• $23.00 per hour, with a pay premium available for bilingual English/Spanish candidates.
• Eligibility for an annual cash bonus and equity awards, where applicable.
• Fully remote work environment designed to support flexibility and independent working.
• Medical, dental, and vision insurance, with Health Savings Account (HSA), Flexible Spending Account
• 401(k) retirement plan.
• Paid time off and company holidays.