Directeur(trice), Expérience client, croissance et modernisation

📋 Description

• Own the end-to-end customer journey and growth outcomes, covering acquisition, onboarding
• Establish annual and multi-year growth objectives and monitor performance against customer
• Use customer feedback, complaints, behavioral data, operational insights, and market trends to
• Lead modernization priorities and customer and employee experience roadmaps, ensuring alignment
• Translate customer and business needs into clear requirements, business cases, implementation
• Drive digital and AI adoption, process simplification, change readiness, implementation, and

🎯 Requirements

• 9+ years of relevant professional experience, combined with a post-secondary degree in a related
• Significant leadership experience managing large teams, ideally 100+ employees.
• Extensive experience in financial services, customer journey transformation, digital channels
• Proven track record leading complex, cross-functional initiatives from business case development
• Strong understanding of AI-enabled capabilities, customer experience practices, and the application
• Strong financial and analytical capabilities, including business cases, investment prioritization

🎁 Benefits

• Base salary range of CAD $100,000–$200,000, with total compensation potentially including
• Comprehensive health benefits and insurance coverage.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Remote work opportunity available across Ontario, British Columbia, Nova Scotia, Alberta, and