Director, AI Transformation & Customer Success

📋 Description

• Lead and scale a global High Touch Customer Success team.
• Define operating rhythms, performance standards, and career paths.
• Drive enterprise AI adoption, governance, and value realization.
• Partner with executives to align Airtable initiatives with business goals.
• Build scalable transformation playbooks and adoption programs.
• Collaborate with Renewals, Support, PS, Product, and Sales for seamless CX.

🎯 Requirements

• 12+ years driving transformation in complex, high-growth environments.
• Experience leading large teams across regions and cultures.
• AI adopter who guides customers through AI journeys.
• Skilled at building teams that act as strategic advisors.
• Data-driven with operational rigor and systems thinking.
• Comfortable engaging senior leaders as trusted advisor.

🎁 Benefits

• Life at Airtable: diverse, inclusive culture.
• Comprehensive benefits and RSUs.
• Equal opportunity employer with inclusive policies.