Director, Business Operations - Customer Success

📋 Description

• Establish and lead the Business Operations function across Support, Technical Success, and
• Shape operating cadence: Monthly/Quarterly/Annual planning and exec reviews.
• Partner with Finance and CS leadership on budgeting, capacity, and P&L.
• Lead headcount planning and investment tracking for data-driven decisions.
• Build KPIs, dashboards, and performance insights on business health.
• Create scalable processes for a newly formed function and refine as it grows.

🎯 Requirements

• 8+ years in Business Operations, preferably post-sales like CS/Support/PS.
• Proven experience leading teams and building new operating models.
• Ability to establish new function in growing organizations.
• Strong planning, resource management, P&L, KPI development, and exec reporting.
• Understanding of CS journeys in high-growth B2B SaaS/tech.
• Curiosity with AI tools and ability to integrate tech into workflows.

🎁 Benefits

• Remote work in the United States.
• Base salary $175,000–$250,000 USD, plus bonus/compensation as applicable.
• Comprehensive health plans, vacation/sick time, parental leave, retirement options.
• Education reimbursement and in-office perks/benefits.
• Inclusive, collaborative environment focused on ownership and high impact.
• Opportunity to work with emerging AI technologies in a high-growth setting.