Director, Business Operations - Operational Excellence

📋 Description

• Identify where manual, duplicative, or broken workflows are slowing down operational teams, and
• Partner with Engineering, Data, and operational leaders to scope, prioritize, and implement
• Own the roadmap for operational tooling investments, including making the build versus buy case to
• Define and maintain a cost to serve model across our operational functions, down to the channel
• Identify where costs are out of line with value delivered, and build the business case for changes
• Partner with Finance to connect operational metrics to P&L impact, and keep leadership honest

🎯 Requirements

• 8+ years of work experience, including a meaningful chunk in an operations, ops strategy, or shared
• Lead complex, cross functional projects from diagnosis through implementation and measured impact
• Build and maintain cost to serve or unit economics models, and use them to make concrete tradeoff
• Design KPI frameworks and reporting systems that operational teams actually use to run their
• Evaluate, scope, and help implement new operational tools and systems, working closely with
• Present analyses that help leadership make tough calls, including being ready to disagree when the

🎁 Benefits

• Performance Bonuses
• Stock Purchase Options
• Medical/Vision/Dental Benefits
• 401k Plan
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days