Director, Client Success

📋 Description

• Lead customer success teams to achieve satisfaction, programmatic, business, and strategic goals
• Hire, set goals, reward, build and manage a high-performing team
• Act as trusted advisor to client organizations, deepen relationships with key stakeholders, ensure
• Use data to enhance team performance, build business cases, and drive product adoption
• Set high expectations and drive operational targets through structured and agile processes
• Advocate for customers, build lasting relationships with C-level and VP stakeholders for long-term

🎯 Requirements

• 7 to 10 years of experience
• Bachelor's degree required, Master's preferred
• Minimum of seven years in post-sale client management leading a team and portfolio of high-touch
• Experience leading client-facing programs delivering measurable business outcomes and value
• Technical acumen to connect client goals with product capabilities
• Excellent business communication and presentation skills for a global corporate environment

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days and donation matching
• Competitive 401k with company matching