Director, Commercial Mission Success

📋 Description

• Lead, recruit, coach, and develop a high-performing team of Mission Success Managers, establishing
• Define and execute the Commercial Mission Success strategy and operating model, including customer
• Establish, monitor, and report customer success and business performance metrics, including gross
• Develop and standardize scalable customer success playbooks covering customer kickoff, onboarding
• Build trusted relationships with customer executives and senior stakeholders, serving as a
• Own the end-to-end customer experience across the commercial portfolio, ensuring successful

🎯 Requirements

• At least 10 years of leadership experience building and managing teams, preferably in customer
• Direct experience working with or supporting the Department of War (DoW) or federal civilian
• Proven track record of owning customer retention and expansion outcomes, including renewal
• Working knowledge of Authority to Operate (ATO), FedRAMP, or equivalent security and compliance
• Strong understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and/or
• Demonstrated experience designing, implementing, and scaling customer success processes, operating

🎁 Benefits

• Competitive annual base salary: $170,000–$195,000, depending on professional background, technical
• Additional compensation: Potential eligibility for discretionary bonuses and equity awards.
• Comprehensive healthcare: 100% employer-paid medical, dental, and vision insurance for employees
• Retirement savings: A 401(k) plan with a 3% company contribution.
• Wellness support: Access to a One Medical membership, mental health resources, family planning
• Remote work flexibility: Flexible remote working arrangements designed to support productivity and